Please read these terms and conditions carefully. By using the Website or submitting an order, you are agreeing to the terms and condition as below.
By registering with us, you agree that the details provided by you are correct and complete.
You must inform us immediately of any changes to the information that you provided on registration by updating your personal details at https://winghann.com/my-account.
You must register an account with us before placing an order. You will create a password combined with your email address which you must use whenever you shop with us.
Please keep these in a safe place as you will be responsible for all activities and orders made under your password and username.
We reserve the rights to revise, change, modify, alter or amend this Term and Conditions at any time without prior written notice. Please visit this page regularly to review for the current terms.
The price of goods charged shall be quoted including of GST, but not including any delivery charges on the web site at the time you confirm your order with us.
Shipping & Delivery
After you have successfully placed your order, our customer service team will conduct a verification process and update you as soon as possible by email and SMS.
After your order is verified, you can expect to receive your order within 2-7 working days
(not including Sunday and Holidays)
Goods Return Policy
Any discrepancy should be lodge within the day you receive the item.
Goods return must have an acceptable reason and proof. And may return your item to us within 7 days.
Send your item in its original packaging. Also make sure that tags and label are attached.
For frozen & perishable goods, goods sold and accepted are not returnable.
Acceptable Return Reason:
Your return can only be approved based on the following reasons:
i) Damaged item
ii) Defective item
iii) Product is expired
iv) Wrong Item Delivered
There are 2 kinds of reimbursement: refund, replacement.
Liability and Indemnity
i) Wing Hann Marine Food Sdn. Bhd. Shall not be liable for any direct, special, indirect or consequential or incidental damage including loss of profit or loss of opportunity as a result of the user of or the inability to use any items that have been ordered on this website.
ii) You agree to indemnify us and our agents, officers, directors and employees, immediately and on demand, against all claims, liability, damages, costs and expenses, including legal fees, arising out of any breach of any of our terms and conditions.
iii) No liability will be accepted by Wing Hann Marine Food Sdn Bhd. For any failure or delay in delivery wholly or partially due to an Act of God, War, Fire, Explosion, Riot, Civil commotion, restriction by Government or the competent authority, strikes, lock outs, failure in supplies or any cause beyond our control.
These rules are governed by and interpreted in accordance with the laws of Malaysia. All customers acknowledge and agree that all disputes from or in connection with the Services will be exclusively resolved through the Courts of Malaysia.
These terms and conditions constitute the entire agreement between the parties and supersede any and all preceding and contemporaneous agreements between you and Wing Hann Marine Food Sdn Bhd. whether written or oral.
i) We may change these terms and conditions at any time without prior notice.
ii) Should any part-term or term be found to be unenforceable then the reminder of the terms and conditions shall continue to have full force and effect as if the invalidated term was not present.
iii) Should any delay or failure to comply with our obligations under these terms and conditions arise where it is beyond our reasonable control, we will not be responsible to you for such delay or failure.