DELIVERY

  1. Q: Which parts of Malaysia are covered by Wing Hann?

A: We have full coverage within Perak area but for other states, we only deliver can food and dried item.

  1. Q: How long does it take to deliver?

A: Delivery time is normally 5 – 7 working days

  1. Q: What if the recipient is not at home to receive my gift?

A: Before delivery, our drivers will call the recipient to confirm the address and arrange for a convenient delivery time. However, in the event that the recipient is still unavailable, our driver will leave the gift to either the recipient’s family member or work-mate who is able to receive the gift on behalf of the recipient. The receiver is required to leave his or her name, I/C number as well as sign the delivery order before the gift is released.

  1. Q: When is your last delivery?

A: Under normal circumstances, same day deliveries will be made between 4:00 P.M. and 6:00 P.M. In the event that traffic conditions or any other accidents delay delivery, the company’s customer service representative will contact the customer.

  1. Q: How do I track my order?

A: You can track your order at our customer hotline: +05 541 6688 or email to [email protected]

  1. Q: Can I order early or urgently?

A: If the requested gift must be delivered within a specified period of time or within a narrow time frame, customers should contact Customer Support on +05 541 6688 at least 24 hours in advance. We reserve the right to turn down requests if the delivery resources are not available to meet special requests.

  1. Q:Is there any surcharge if I request resend?

A: We cannot guarantee the quality of perishable items as a result of additional transit time for re-delivery. If the customer requires fresh items to be re-packed for the re-delivery, a charge of 70% of the original order cost plus delivery fee is applicable.

  1. Q: Can I stay anonymously?

A:Yes you can remain anonymous and send gifts anonymously and may do so. However, information about the giver may be required to complete electronic transactions and therefore must be disclosed in certain circumstances.

ONLINE STORE

1. Q: Can I place orders online although I never register any user/member account online?

A: No. You need to register a user/member account before you proceed further to shop online.

  1. Q: Are online store products’ prices included with GST?

A: Yes. Some products prices are included with 6% GST.

  1. Q: If I purchase an item before a promotion starts but is due to receive it only after the promotion is running, am I entitled to the promotion’s benefits?

A: No. Orders are processed at the point of our receiving them. Hence, items would be charged at the price as at the moment of sale, regardless of the delivery date.

  1. Q: May I place my order through the phone?

A: Yes. We do accept phone orders on behalf to complete the procedure

  1. Q: Can I make changes to my order items, delivery address, billing details and other order details after I have received the order confirmation via email?

A: Changes cannot be made to a confirmed order. Please ensure all the items , billing details, address and other order details are correct before you checkout and payment. If there is any change, please do let us know in advance.

  1. Q: If I order bulk, will I be entitled for a discount?

A: Yes, we may offer a special discount for you.

PAYMENT

  1. Q: What payment methods are accepted?

A: We accept online Credit Card and Debit Card payments via VISA and MASTER cards and Online Banking. However, you are most welcome to visit our store.

  1. Q: Can I cancel my order if I have already made payment?

A: To cancel an order, customers should call the Customer    Services hotline on +05 5416688 or email: [email protected], providing details of the order number. We are unable to provide any alterations or amendments for orders that are in the process of being prepared, already prepared and/or in transit.

PRODUCT

  1. Q: Can I choose to exclude certain items contained within hampers?

A: The contents of hampers are fixed as displayed.

  1. Q: What items do we have?

A:  Premium seafood and etc, sea cucumber, fish maws and other seafood products that are available.

  1. Q: Can I cancel my item that I have purchase?

A: If you wish to cancel an order that contains perishable items and frozen item, you must do so 48 hours prior to the requested delivery time. If you request to cancel an order in less than 48 hours prior to the proposed delivery, you will be charged RM60 for administrative costs.  If the item already been packaged or dispatched, the order cannot be cancelled and you will be required to pay the full value of the original order.

  1. Q: Can I return damage item?

A:  Yes but the item must not be damaged or stained in any way and the original packaging should be full and intact. Returns will not be permitted for any incomplete item that has damaged packaging. If more than 7 days has passed since the goods were delivered or notice to return the item to our company was made, the company reserves the right to refuse to accept the return of the goods.

  1. Q: Can I return frozen item?

A: Frozen products cannot be returned or refunded unless there is a specific quality issue with the goods received. If you have any question, please contact Customer Service Contact on +0541 6688, Wing Hann Marine Food Sdn Bhd reserves the right to deal with queries on a case-by-case basis and to make the final decision.

CONTACT

  1. Q: Who do I contact if need help?

A: Call direct line 019-6619882 (Kit) or 05-5416688 (extension line 115)

  1. Q: What is your company e-mail address?

A: [email protected]

  1. Q: Who do I contact if I want to file a complaint?

A:  You can contact department direct line 019-6619882 (Kit) or 05-5416688 (extension line 115) within 24 hours of receiving the gift hamper. Our customer service representatives will work with you to resolve your complaint. In the event that you contact us outside office hours and public holidays, the Customer Service Division will contact you on the next working day.

  1. Q: Where can I locate your store?

A: Please follow this link, find us at…

https://www.google.com.my/maps/place/Wing+Hann+Marine+Food/@4.6527209,101.1316899,17z/data=!4m5!3m4!1s0x31ca92c68d7d95fd:0xa9210a2e2ecd6307!8m2!3d4.652475!4d101.134694?hl=en

PROMOTION

1.Q: Is my shipping or delivery cost included in the promotion?

A: All item prices does not include shipping and delivery costs.

  1. Q: Can I still entitled for a discount after it has ended?

A: Product discounts will be applicable during the discount period only.

  1. Q: Can I get notify if there is any promotion or offer?

A: Yes, you can look into our web page for News and Promotion Area.

  1. Q:Can I return promotion item if it is unacceptable?

A: All discounted goods and promotional items are non-returnable, unless they are of an unacceptable quality. Damaged goods must be returned within 7 days of recipient in order to qualify for a full return and refund.

 

 

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